Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is very good. Size L was too big for the waist 78, height 165. It was necessary to take M.
Top OK, nice cut, nice quality - just my understanding was that I will receive top and bra ;-)
Excellent ask her not to regret
It's fast excellent quality product beautiful and high-quality thank you very much
Perfect
I will definitely keep ordering from this store very good quality of fabric and fast shipping.
The top is incredibly soft, lightweight and well made (but it can be a bit confusing to put on at first because of where the fabric overlaps at the back). It's a relaxed, cropped fit. I probably could've gone for an S but I like my workout tops loose so an M is fine on me (my measurements are 86, 66, 91 / 164cm). The shipping was also very fast. It arrived in the UK in 5 days! I wish it came in more colours as I would've bought more.
The item received was perfect and cloth quality was great with recommend others to buy it
Very nice. As advertised.
Really beautiful. Gray that folds more brown than blue. True to size. Thanks!
пришло быстро, чуть дольше недели качество очень хорошее, запаха нет вообще, упакована в пакет с зип-застежкой, даже почти и не помятая пришла единственный момент, на фото она действительно более "пыльная", в жизни более розовая - это не то чтобы минус, но имейте в виду
Polecam
Nice quality stitching and soft fabric. Very Relaxed fit. I probably could have taken my normal size but I sized up because I wanted to make sure it was a loose fit. Go with your regular size but if you're afraid, sizing up isn't bad either, just plenty loose. I ordered Grey hoping it would be actually grey, its kind of a warm lilac grey. I tried to get it to show up properly on camera with a pair of very blue jeans for comparison.
Very very beautiful top!
Beautiful! Great fabric! True to size.I love it so much.
It came very quickly. The top is cute, just as expected
Nice material, but the sizing was HUGE. I cut the bottom straps in the back and tied them together so it would fit tighter, and that worked.
Very beautiful and high-quality blouse of gentle color. Delivery to Moscow 10 days!
It looks more powdery pink I ordered on June 21 and received it on July 12th!
Article parfait , matière de qualité et agréable.
really nice product shown like on the picture super fast delivery good quality Tip: I would just recommend if you don't want to have it tight to take it 1 size larger!
10 days from the day I order to the day I received didn't expect that fast will order again
I love that t-shirt. Very confortable, nice and breathable materials. Colour more like light pink not dark, but it's nice. Thanks for the gift (hair band and necklace)
Not bad but a little expensive for the piece of fabric
The quality is excellent. At its size 42 (s) took a blouse of size m and Top L. all came up, sits perfectly