Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect. Came very quickly (in 9 days). The product fully corresponds to the description. It's done well. The seams are even, the hood is very comfortable, very warm, the pocket is also comfortable. The color corresponds to the description. Very nice. I took the size m. Ideally approached. the store umnichka ^ ^ order will not regret. Thank you very much❤Now I will not freeze in winter: 3
It takes more than 1 month to receive this hoodie, not bad. Good quality. Have smell but after washing everything is okay. Color like in the picture
It's Amazing , like the picture.
Cool Hudak, 10/10, warm (I'm chasing the whole autumn in it) and looks like in the picture Only size take the biggest, otherwise there will be no oversize
Quality is super, the store left a gift! :))
Nice sweatshirt. At the arrival smells very much China, but then laundered. Quality is normal
Great stuff. Everything corresponds to the description. Delivered in 20 days. The baby is happy. Took on growth 164.
Hoodie is great! Meets the description, just like in the picture. Very warm, the quality is good
Great hoodie with a nice quality, very warm and perfect for a cold winter. Hoodie is the same as the picture you won’t regret buying it. Thanks to the store ⭐️⭐️⭐️⭐️⭐️
very soft and comfortable :D 10/10 even in a smaller size it’s rlly nice. Feels awesome and nice quality
Cute color, size as expected (my EU size is M, I took XXL for oversize effect). Without wow factor, but OK
I loved it. The color is the same. I'm coming very fast. It's not that thick but it's okay.
This was the 2nd order for me, and store was very quick responses to my inquires. highly recommended
I ordered the largest size, everything is perfect. But there were pellets, the fabric is slightly bad. But it is not very noticeable
Im so HAPPY with this sweatshirt idk but it smells nice too thank you
A good thing for its price. Threads do not stick out, everything is sewn well, there is no smell. Only the hood is too small. The store sent the order the next day. Ordered 29.10, the parcel came 11.11 My height is 164, the size is 44-46.
Fine quality, took XL on its M, all the same the sleeves are short, but this is not so much noticeable. It came to St. Petersburg for 2 and a half weeks Very fast With the store did not communicate
it was so cute omg<3 i like it v much and the fact that it arrived more quickly than i expected make i like it even more tehe. however i dont know why everyone else got a gift but i don’t T^T but that’s okay lol at least it smelled good like it smelled so fresh and pure and like u don’t need to put any perfume on cause it already smelled nice. definitely i’ll visit this shop again hihi