Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, fast delivery and good packing.
Топ получила в срок. Немножко тонковат. Мне не очень нравятся чашки - маленькие. На ОГ 94 заказала L, можно было и на размер больше.
As always perfect! Best take your normal size.
كما هو بالوصف تاجر موثوق . شكرا الك وصلت7- 9- 2020 الشحن سريع التسليم من قبل شركة ناقل اكسبريس لعند باب البيت
losse cups is niet handig
S is toch te klein. Ik had beter een m kunnen nemen met mijn borstomvang.
Specially ordered on the chest 96 and under the breast 75 size S, I.E. By 2 Ramers is less than necessary, in the hope that that during running and training will be good support and the chest will not shake. But no, the support is still weak and the fabric is thin (only the lower part is dense), and the cups are so generally small in size. Odkako busgalter is quite convenient, and I think if you have a small chest and shake nothing, then you can safely take. Personally, I took for 400 rubles, the bodice is worth this money, but more than 500 I wouldn't give him, for even in oil markets and ordinary urban stores there were sports bras better, and for the same price. I did not need a pocket behind, but the phone 14 × 7 cm in it lies well. Delivery fast-2 weeks, nothing in the transport is not broken, everything is whole.
Very nice and it looks very nice and comfortable.
Great product, my measures are 98sm size XL fitted excellent, I am very satisfied
Great! Thanks to the store ultra fast delivery!
The top is very pretty, nice material. It is more of a top than a sports bra. If you need support, it's not strong enough, but as a sports top it is lovely. Received fast.