Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
noticed no flaws. it's perfect!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
finally found what i've been looking for! thanks for !
Thanks a lot to store!!
Low priced is what i was looking for, great store!
I've bought discounted and can't be happier with a purchase
Excellent product. Thanks!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
The watch corresponds to the description. Charging lasts for 4-5 days. However, notifications of calls and messages do not always come. In general, the acquisition is satisfied.
Like the description; there was no need for communication with the store; the package took time to arrive in Mexico by customs questions, it took me a while to get to my home office.
Compatible with android, excellent link to the app, receive all notifications, it doesn't have much Bluetooth scope but it reconnects solo. There are configuration ways for the battery to last longer, at first I loaded it every day but I made some adjustments and now I charge every 3 or 4 days, you have to be careful with a lot of sweating or shower, I don't recommend it there, it is lost in a restart LOOP until it dries well. In summary satisfied with the purchase. I recommend the store
Excellent watch for your money! Delivery 3 weeks. Prodovets recommend.
The article arrived after a month of the date indicated
IS beautiful and super easy to program. Delivery took too but the watch is perfect.
Arrived 3 days delay only, but it is wonderful, beautiful, perfect functionality, connected with the app… Is very delicate wrist female, Loved!!!! (came well packed in box with Manual and the cable to charge, perfect!)
Everything is super, I recommend the store. the iron bracelet clings to the clothes.
No instructions until we can hold the clock.
The watch ordered his wife for a gift. My wife really liked.
Everything came! Everything works! It is necessary to download the app, count through QR code in the instructions in the phone, switch the clock with the phone! Wife likes it!
The watch is super. the goods were sent on the 2nd day. From China to the Perm region was about a week-without tracking, from Perm was tracked perfectly. The program works, figured out the settings quickly. Charge holds 4-5 days if Unplugged at night. You can connect all social networks and messengers-all messages show. From the clock you can reject the call. I advise)
The watch corresponds to the description, came fully charged, problems with binding to the smartphone did not arise. I will try to understand the use of functions
Came whole everything is fine tuned quickly but for the red will come down :) Always There should be a phone to watch working
Just ordered one more very satisfying. Battery holds 7-9 days, its crazy. Even take blood pressure. Very good clock!