Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bottoms, high waisted and great quality. Speedy delivery from store as usual.
Excellent leggings. Took M at 76-95, but you can take S. I'll get some more pink ones.
Quality panties. Very dense. Look cute, slim.
Very good product fast shipping
The fabric looks pretty strong, so they look good. Dan size (I wear the S) and even though they stick to me, I 've got a wide waistband, but they're fine. It took less than 3 weeks to arrive.
love these.i have them in all d colours would def recommend
Super quality!!! Not yet. But they look great! Thank you
Slightly translucent, after the 1st wash the image of the coil quality is average
Excellent quality, size approached. At the waist, the truth is slightly wide, but not critical. I will order more, ozone! It took about two months to reach Tashkent. But I think this is not a store's mistake, since I sent it quickly.
sizing runs tight and material is not as good
It has arrived fast and perfect
Nice quality, sits perfectly
I loved it, good quality and calce, I had already bought before, good Tienda. The best thing is that he arrived in Chile in just 10 days
Good quality, recommend.
Slightly at the waist freely holds the elastic band
It was a little smaller tnah expected.
Supportive and kind vendor. Real to size. I will buy again from this shop
Amazing! These run a little tight on the thugs, there is not much stretch in this area. The waist stretched enough. Really good quality though.
Doesn’t fit my body that great
Waist 70, hip 94, height 168 size approached, nowhere Press, length good
I come fast, good quality, my wife is very happy. Thank you
All is well but my 85/64/92 options could be taken s! M a little too big)
Very comfortable and consistent with the description. Pretty fast and accurate.
I'm wearing 44. Bought S. But unfortunately in the legs is very narrow, and at the waist is good. Perhaps m in the waist would be freer. And in the legs then good. My legs are a little pumped, maybe so small)))))) quality at first glance is good. A little bit like oisho. But they did not fit me, they will just apparently lie ((((
A+