Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Perfect, order second time, fits, wear 95D
Excellent top, only with the size I lost I will order more. I wanted to sit more freely, but here it is better to choose the size in size. Op 80, og90,
Exercise with bought the support will certainly pigs in terrific
The size chose according to the store's table. Everything matches. The model approached me, comfortable. Performance quality.
Bust quality and soft, such as I wanted. The only thing that is not enough-adjustable straps. I'll shorten them. But with the size of such a story: I have og 116, OPG 95, and on recommendations from reviews and table I needed to take 42 E, and I took a cup of maximum 42 F and guessed. But by volume it would be possible to take 40, because. I'm afraid that in the process of socks can stretch. In the meantime, I'm happy, and I recommend the store-delivered earlier and what I ordered!
Klass
very well fitted and nice and size is also as described..
An excellent store and an excellent product, as always. On the volume of the chest 105 - 40 E excellent, more, will be large, I ordered 42 E-I had to return, as a large, well-returned free. Shipping fast. I bought not for sports, after the breast operation, I like it, it keeps the big chest well. My dimensions are 85/105, 40 E excellent, bought for 1090 rubles. I'll post the photo later.
Perfect. Thank you!
Bust excellent, first black ordered 40 E on the volume of the chest 105, but I decided to take more to replace and in vain, on 105-40e is good. I will make a refund and order my correct size.
Very good, picks up the ומחזיקה good time fitness ובזמן running. Nothing not running away and leaves out. חסרון single, suspender T removable לכיוונון, permanent, but to me it's cell.
very good, I order again
Заказываю эти модели уже не в первый раз. Хорошо держат, хотя спортом в них я не занимаюсь, беру для дома и сна, они комфортные, не давят. На мой 70д 32дд подходит отлично. Цвет очень приятный. Посылку забирала из пятёрочки (5post), пришла за неделю или чуть больше в Москву
На объем 85/105 взяла 40Е, отлично, но застегивала лёжа, грудь после операции, болит, заказала вместо ортопедического
Item is as described and good value for the money. I wish there was a bit more support but the bra is adequate for moderate exercise. Seller shipped promptly and order was received well packaged. Good store. Would recommend.