Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product such as the picture recommend :)
Very good! I like it very much! Very good material and they look very cool on!
Lenin excellent, the second such Ordered. delivery to Belarus 52 days
Leggings ID this store have beautiful color. Are quite stretch, size XL fit for hip 116.
Super satisfied! Very very good product and arrived very quickly! In only 8 days.
Gorgeous leggings you can take your size. High quality. Delivery in 8 days!!!
I forgot to take your picture but you deserve it because I was amazed at the quality of the article. Certainly the best so far that I have bought quality. Recommended 100%. And position looks great. Thank you!
Excellent sports leggings, dense with high waist, were well packed and quickly delivered, no defects. Size S is suitable for parameters 63/90, 53 kg. Thank you, I will be happy to wear.
Super nice, I recommend the store, I arrive fast
I was really surprised when I received it. Even better than in the pictures. Thank you very much I am very happy
Awesome leggings. The color corresponds to the photo. It was about a month in Ukraine. At a height of 176 a little above the ankle, at about 104 took M, a little cramped, but generally normal. The quality of the fabric is good, dense, elastic, the thread does not stick out, I did not find holes. On the inside of the thigh there is a seam in the color of a bright insert. But the model does not spoil. Waist high. In general, very cute, and I would order the second, but the size is larger, so that it was slightly freer.
Are beautiful. The color and beautiful. But are a little transparent and wide waist. But look good in body. Recommend
Of the best I bought, I find them very comfortable to train, they hold onto the body well and not transparent, they carve well. Recommended
She's very pretty, just that on the first set she frayed, buy size s, I stay perfect but I don't think I'll last long.
i.love the material and fit. they look very small but they stretch perfectly and with not becoming see thru. I will purchase again.