Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bra is super comfy, my normal size is 65E, I bought this bra in size XS, it's suuuuper comfy and pretty. Shipping to NZ took quite long a little over a month. Definitely buying more colors.
Long wait for arrival due to ongoing pandemic. True medium. Fits US dress size 10. Dark berry colour is accurate and is made of quality material. Very happy with my purchase.
Height 170, weight 63 kg, 84-70-101, size 70A. Very good comfortable bodice. Dense, comfortable elastic seams. Inside, all the seams are flat. Keeps well, with my mastopathia very comfortable. There are inserts that can be removed. There is no fastener, it is worn over the head, it is convenient for me. Beautiful back. In front of a good neckline: both open and very decent. I took it simultaneously with leggings from the same store-the shades of black match.
The quality is OK, after washing it ripped a little bit but it’s still fine.
Fits well and love the strappy back!
Colour is darker than expected but I love the fit and finish (straps) on these bras.
Second time buying this bra because it’s really super comfy. Shipping took longer this time but not a big problem (cos golden week). True to size. I’m usually a US6
very nicely made, dense fabric, comfortable, ordered second bra of this kind
lovely bra, medium to high support on my small chest. true to size
I have one of these in black, and wear it constantly. Has to be one of my favorite sports bras. I recently ordered again in the white pattern. Fabric is very soft, has held up very well through wearing and washing multiple times. Comfortable and fits me perfect. I am a 34A and the size small is great.
very good!!
Love this one! fits perfectly (hold breasts in place but does not suffocate them) looks gorgeous and very soft feels amazing on the body. Highly recommended! will definitely buy again from this store.
Wore this to yoga and spin class on the same day. Fits well and gives the right amount of support. Just sent in my 2nd purchase order! For comparison, I’m between lulu size 6-8.
Perfect!
Good grip, it is very comfortable to do sport and the back is very nice
Glittered listen key 173 65kg's estimated four key close-fitting don't like living by in some more big order 껄 regret but custom size: the product is okey
The quality is amazing, couldn’t be better. I wear a UK size 8 and a US size 4 usually in sports bra (I’m a size small with D cup. I wear a size small in gym shark and all brands I’ve tried). I ordered this in M and find that it was slightly big, so I’m pretty sure I could have gone with a smaller size for a bit more support and snug fit. But if you would like a fair amount of looseness to it, which isn’t bad, then go 1 size above your normal size. For some people maybe going for a tighter snug fit might make the fabric dig into their skin but I have a very low body fat percentage so this isn’t an issue. If you’re between a Small and a Medium usually, then you want to buy the medium. But other than that I absolutely love it. The back looks sexy and I can’t wait to wear. I bought the white and wine/burgundy color and the white one is by far my fav. I think I’ll buy the black one as well, super quality material and sports bra. For the price and quality, I’m beyond pleased.
This is the second time I've purchase this Yoga Bra, the fit & quality is exceptional. I already have the white and grey fleck and will order more. It's fantastic!
The size just came up perfectly
I absolutely love this sports bra and the color. It fits amazing and looks great. I’m a 34 DD and this fits perfectly on me. Highly recommend you buy this bra! The only thing is that the stitching was a bit off.
I'm a 34D and went with the Medium as usual, which is a little loose in the underbust but still a good medium support sports bra.
One of the best bras out here on Ali! Super versatile colour and comfy. Love love!
My second piece! I bought the wrong size for the first piece, though my measurements were correct. Just a little tight. Nothing too bad, still love it :-)) I'd recommend to size up tho!
Товаром довольна. Заказ шел не очень быстро, но качеством я довольна. Сидит очень хорошо и приятный материал.
My bra size is 32D. I'm 158cm 50kg. I bought size S. It's very comfortable, nice design and quality fabric