Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm satisfied with the purchase
It was my third order in this store. Thanks!
Looks Perfect! Recommend! 5/5!
The items are in great condition. I'm really satisfied with the product!
The store offers cheap online. Really glad I places an order
It's the best I've ever bought online
my siblings are so complacent with ! This is the most mind-blowing product ever! me and my relatives would recommend this acquisition. It was delivered so fast, the declared delivery was twelve days later and it came faster than in nine days after buying it! unbelievably contented with the purchasing and with the customer service. And this asset, outpaced our expectations for thepayment.
you won't be disappointed. it's really a good one
good stuff, really happy with it
Very beautiful product! Quality superb!! Would recommend to everybody!
Where to buy online for such a modest price, if not here? There's no such place!
up to my expectations. looks cool
Utterly happy with purchase. Thanks to the store!
Very good size
Thinner fabric than expected
Very cozy and comfortable. Fabric thin and loose, suitable for summer. Rubber look tight but is stretched ומונח on body without pressure. Pants moved washing without problems. Invited 2 pairs extra. Takes no little time to that comes to Israel.
Good quality, the seams are even, the threads do not stick out. I ordered for the team. At a height of 145 cm-s came up, at a height of 160 and sizes 44-46 took XXL, height 160 and 170 size 48-50 took XXXL. But XXXL differs a little color from other sizes. When ordering 6 products, the store sent only three, the rest opened a dispute, the money was returned. The goods came 3 weeks before Tyumen.
Pants are excellent, I buy a second time. Size XL I buy on the waist circumference 62, hips 88. It turns out a little freely, keep well.
Pants liked. Thin, smooth, size matches. Seller recommend.
In russian size 52-54, xl sat perfectly. Not tight, but tight.
Excellent panties, came quickly. c Thanks to the store.
comfortable fit, i ordered larger size for roomy fit. 64 kgs 162 height, 101 hips.