Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt of excellent quality. Everything corresponds to the photo and description. Product and store recommend.
Excellent, cotton, embroidery, 4hl size 50-52
Excellent! Width 110 cm. The OG 106 is perfect. Thank you!!!
The fabric is pleasant to the touch, quality sewing. The size and coloring corresponds to the claimed. The order is satisfied.
Very good quality and fast delivery.
In Russian 46 XL is normal: not in the guise, but also does not hang a hoodie.
The quality is super, fully matches the photo, I advise, the dimensional grid is accurate
A good, high-quality shirt, 2XL at 48 size-freely sat down.
Отличное поло, все, как на картинке, качество соответствует, размер тоже, отличная фурнитура, вышивка настоящая
Цвет как на фото' на параметры 90-71 и плечи 39 взяла L' , по плечам хооошо' в талии своюодно' но мне очень понравилось поло
класс!
Very high quality and beautiful polo, embroidery is just a grade, good packing and fast delivery. Recommend!
Excellent polo, though with synthetics. On m took 2xll, excellent village. Quality is excellent, no thread, embroidery is good, quality is 100%, it came in 10 days. Seller recommend. I will order more!
На ОГ 106 см брали ХХХL ,села нормально ,можно и ХХL взять будет тоже хорошо, Размер Поло ХХХL по груди 106 см,тянется
very nice
Отличное поло, удобное и стильное, хорошая цена! Размер продавца верный! К покупке однозначно рекомендую!
Excellent T-shirt, tailored and sewn well, the drawings are embroidered neatly, and I really like it, that the drawings are small, so the T-shirt does not look "nursery". Size L bought on og 84, not an oversize. Next time I'll take a bigger size. T-shirt is very satisfied! With the store did not communicate-there was no need, the parcel came quickly.
T-shirt liked! beautiful color, as on the photo of the store. I went to my 48 size well! thank you!
The size approached, the growth is too small. The height of 168 is short.
As described, good quality/price
Polo is just great, the quality is excellent, the seams are processed, the threads do not stick out. Fabric as in brand boutiques on similar polo. Delivery is fast, I recommend to buy!
Доставка до Москвы месяц. Поло понравилось. Трикотаж тонкий - хлопок+полиэстр. На лето самое то. Вышивка очень аккуратная. Смотрится достойно. На российский размер 50 рост 170 заказала XL. Село хорошо.
T-shirt is cool, the pattern is embroidered, the fabric is pleasant to the body, the size grid is the same
Polo very much liked, ordered also a dress, at the age of 97. In the store it will cost much more
I ordered from this store 7 things of different sizes: dresses and Polo. On my 50-52(110, 97, 120) the size of the thing 3XL is small, 4XL sat perfectly. All things of remarkable quality, will be worn for a long time, will not stretch and will not lose appearance for a long time. Very happy!