Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Class, came in gray, as I like
The third time I order this model. She's the best on Ali. At 3 keeps well, you can play sports. Washing is normal, does not stretch over time. Recommend.
Went Long but Good! Today I tested it in the morning, I put it on in the morning-it's fine, it's not felt, I managed to drive him away on business, go back, sleep, go out again, now I lie in it at home and even immediately pull off, returning home, does not pull! Looking to the side, do not order another one? The only but-it turned out to be a fairly deep cut, I did not test it on jumping and running, I needed a convenient replacement for the bra, not something straight sports. Going there to jump on a trampoline, I would take a more Monument bra.
The article is very good. Just like the picture. Delivery on time. Packing well too. The perfect size. Low price. Very satisfied with the product. I recommend it.
It has been a long time in St. Petersburg, but, as it is, our vast spaces. Ordered 26.10, 02.11 parcel arrived in destination country, after which somewhere was lying/spinning for 3 weeks and finally was delivered. On the product there are no complaints, dense fabric, on the 46th Russian size M came quite, the seams are even, the length of the straps is adjustable, the lining is removed. They did not communicate with the store.
After washing, there was a small smell of Chinese things
Very comfortable. Not the first time I order
It's comfortable.
hhu
Chic tops, I buy not the first time
The order came to Rostov on Don in 7 days, the color was random and I got gray, sold very kind and quickly answers, I recommend❤& Middot;
I liked the T-shirt very much, at 42 took M, the village does not press well, on the chest 1 size is excellent, straps can be pulled up, the tab for the chest is removed. I'm very happy with the purchase, I'll probably take more
ok
Everything is super, delivery about a month. The quality of the norms, when washing a little shed. I wear these bras troubles inserts always. At 85B is excellent.
Nice top. Warm run in cold weather
Good weave and perfect fit
The quality is good, the size matches
Excellent top, holds the chest perfectly, on the OG 116 ordered XL
On the volume of the chest 94 cm size M came up perfectly.
I really liked it. Sewed well, the fabric is dense, the straps do not press, it is comfortable in it
Delivery 2 weeks. three tops random different sizes ordered. came two gray and blue. thank you.
I liked the goods...
I ordered it for the third time, this time I decided to try the option of a random color, because the difference in price was 150R and I did not lose, it came straight what I need
I already buy 3 times. Like It
Shipping timing was decent; colors were exact and material is very soft and comfortable! Very happy with my purchase!!