Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best in all the items offered online in such a convenient store!
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
I am happy, came quick and is what u expected
Fast shipping! Really good quality. Thank you!
there's no reason to compare with anything else, i'm genuinely happy with the purchase
my siblings are so contented with ! This is the most breathtaking product ever! me and my siblings would recommend this deal. It was sent out so fast, the declared delivery was something about later and it came sooner than in a week after paying for it! Very gratified with the acquisition and with the customer service. And this obtainment, outran my expectations for theworth.
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
1
Nagyon hamar megjött és hibátlan. Köszönöm szépen!
The store offers the cheapest online. Nice buy!
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
very good quality
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Package arrived damaged but nothing to worry about
Perfect , well match my expectations. Thank You.
The product as a whole would be very good, if the rubber bands were much more tight, that is, stretching them was much more difficult, then from the simulator would be more useful
so far this was my best choice
Thanks for
its look very good
Good resistance. The elastic band is not adjustable, the height of 178 resistance is weak, you have to twist on the handle. Unfortunately it was late understood, other stores of rubber bands are regulated.
Interesting thing, very even. For classes at home simply Before that, i bought myself only rubber bands for the legs, then i found this thing and was interested. Well, exercises a bunch can be done, that's right what fantasy is enough for! I even liked lying on my feet to do more effectively than standing. One but, does not regulate the tension force, if only to tie the elastic bands themselves under myself, and i had to do it, because the growth is small 162. Already now proda found the same, but adjustable, here it would be perfect. I took the kit with a rope, it's cool, everything is adjustable, very comfortable non-slip handles. In short, satisfied, but order adjustable