Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top . superior quality and service!
Excellent quality. Package arrived in good condition. Good work!
Buying from this store was a good choice. price is pretty low yet the quality is amazing
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
is good. I really like it.
Arrived in less than 20 days and great quality!!!
looks exactly like the pic, no worries!
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
Comfortable and excellent design
It's a brand new , and for such a cost I couldn't resist
Received. Thank You Very Much. Beautiful and not expensive .
Great quality product! The communication with the store was very good, I recommend!!!
thanks, is amazing!
Now I know here to find online for a great price! Thanks to the seller
very very good!
Funny boilers
Good watch. They look expensive. If you have an application on your phone constantly flies out, then go through the settings of the application and allow it to autostart and work in the background and everything you will open, I have Xiaomi Redmi Note 7. the clock took to watch the clock and notifications. I hope the feedback was useful.
The watch came in just 3 days, everything works well, the packaging is not damaged, I recommend the store.
Good watch took with a spare strap came more protective glass together recommend product and store for their money norms
Watch as in the description, long sent the order, hit the Chinese New Year, but after sending it quickly
Thank you! The watch is very good! Recommend product and store
Goods consistent with the description working proven works like please. RECOMMEND
Shipping fast! Quality is excellent
The clock is scraped to the holes. really that he clicked-the message does not slip. Tkst is only the one on the screen, a serious jamb. Autonomy and fulation of norms. On the connection-smoke 4 PDA
Delivery 3 days, hours work. Proga on Redmi Note 7 did not stand up, on the old Sonya and Samsung G5 installed without problems. check in advance whether the proga on your phone.