Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second set already. This time with shorts. Everything is fine! Delivery to Ukraine in 2 weeks, each unit is separately packed and the store added a small gift-keychain. My husband on the height of 197 cm weight 97 kg rashgard and tights came up perfectly, shorts would like to be smaller, but it's not critical. The previous kit has been used for a month, with three washings a week. Did not fade, did not stretch, the quality is satisfied.
Many thnx )
The goods could not cross the border. Ordered in Omsk. The money was immediately returned.
Yackiness is super! Shvidka delivery. 18 dnev to Ukraine Z time pay. At 174 cm and 72 kg sit Italy.
Delivery by DPD postal service in 16 days-track is tracked. Corresponds to the description, but the size is in fact less than indicated in the description. The Chinese size 3XL corresponds to the Russian 46-48. Helps out the elasticity of thin fabric. You can wear it in the summer or in the gym.
Convenient and high quality, these are the feelings from the suit. Delivered from Moscow to Voronezh days for 5.
Super, the quality is excellent, delivery on time. I recommend the producer.
180 cm 82 kg, took l but more comfortable would be XL! to Yekaterinburg delivery in 8 days
In Ukraine it reached 16 days. The quality is good, each thing is packed in a separate zip package. The store put a gift-keychain. My husband on the height of 187 cm, weight 97 kg came well. Purchase satisfied.
Clothes Super!!! In size, everything came up. I can not add a photo as with the program problem. Advise!!! Quality super for this money is just the best that can be!!!
I'm buying it for the third time. The quality is excellent!
Excellent quality, the size matches.
The super comfortable fabric, very soft, that Yes I think the mesh girdle (long legin must adjust a little more)