Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the perfect product
Very good yo
Excellent pants, ordered the second pair of myself for dancing. Good quality fabric and tailoring.
Perfect pants, perfect color, Super fast delivery, good service ! LEO LUNER store - a very good store for quality clothes and other products ! Thank You !
Very good product！
Absolutely fantastic how quick the delivery was. And great quality too. Thank you so much!!!
Very good
Pants are good but with an increase of 188sm. Short
Thank you, excellent summer panties for my husband 182 cm height and weight 115 kg, took in 2 colors.
excellent quality, i am super glad
my new is exactly what I expected!
Well received the size is a little smaller yo One size please direct
Exceptional… Product with quality cotton… And very well lined… Contact the store Was very good!!!! Recommend Thank you seller.
185 cm, 102kg little pow sonority, long with not only fit 3XL ramen perfect day living equal
It seems good quality in principle, the finish is pretty good. It's very wide and for my taste a little short. The fabric to the touch is very comfortable.
Pants are comfortable and stylish, but sat down after washing.
Order received. satisfied. i will still make orders. thank you.
Lovely pants and fast shipping. Very husband very satisfied! Bought several pairs, also ordered friends!
Great pants! Perfectly sat down, the seams are even!
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Excellent quality. Sewn neatly. Cotton.
Good material, surprisingly when washing do not paint. On height 185 (weight 90 kg) took 5XL
Accurate sizing and excellent quality. Good work!
Very good thank you
My God !! Leo Luner, did you use a rocket for shipment ?-) Super fast man !-) Only thing I noticed right away - I should have ordered 5XL instead of 4XL because 4XL is a tight fit. BUT I'm going to do a lot of sport soon and thus loose weight and size and then these nice pants will fit perfect ! Thank You for Super Fast Delivery ! Thank You Shop 'Leo Luner' ! Thank You !