Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a brand new , and for such a cost I couldn't resist
Good gum. The green is the thinnest, the blue is slightly denser, I think for the hands will do. Yellow is the most dense, suitable for feet. Thank you to the store.
Excellent quality rubber A small drawback: there is no sign of tension force on the elastic bands. Can only be understood by color
Buena calidad, se demoro un poco más de un mes en llegar
I've chosen to buy online and was right! great customer service. thanks!
good job
The product is excellent, came quickly
alright
Good rubber bands milking sports
Order took exactly 2 months. The green band is very thin and bends most of the time. The other bands are fine, but the resistance is not indicated in them.
Goods received, but very long ((
Item not received (opened dispute-returned money
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
Quite good quality, but smell of rubber is present. However, shipment was very long. When I was placing the order there was stated that it will take nearly 20 days to deliver it, but it took more than 2 mounth
The goods did not come, the money was returned
They look good they look resistant to simple sight took long to arrive 93 days is very slow shipping I guess it's because of the pandemic we'll see how long they last
the quality is fine, and the store is a great. recommend this
that's a bargain! looks perfectly
Item shipped quickly. Came in less than three weeks. Elastic bands of decent quality, defects are not found.
good
I think it is a good price for . happy with the service!
Доставка в Эстонию около месяца. Соответствует описанию.
Came all right! As informed Took 45 days. Still not used!
ok
THE product looks good… Will go using anything do a new review