Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly. Everything works fine. The color is not the same as in the picture, I have a darker, but still beautiful). It is convenient to drink water due to the valve that pumps the air into the bottle.
The order arrived in Kiev for 16 calendar days. I took such a bottle cheaper from another store and after several months of use in a silicone insert on the plastic cover began to start fungus black. Trifle, but not nice. Next time took here more expensive. The second year I use the bottle in excellent condition. So I take here the second bottle. I plan to take the third. I recommend.
Great bottle. All as in the description. Delivery instant from order to receipt by mail 10 days in Khabarovsk.
Make order is not the first time, quality and delivery is just super. Prodovtsa recommend
Thank you a lot! Absolutely 5 stars!!!
It was a little more than I expected, but in general an excellent bottle) there is no smell, although it is accompanied by an instruction, how to get rid of it))
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
recommend the :)
At last!!! beautiful !! free and super fast shipping. many thanks!
Thank you for help! It's amazing!
Absolutely satisfied with the . Thanks a lot!
The bottle is soft, silicone, pleasant to the touch. In a twisted state takes less space than a similar plastic, but still compact it can not be called because of a large lid. If you leave more than a day, the water begins to get something plastic, maybe with time will pass, I will look.
There's almost no smell. 0.75l folded does not differ from 0, 5L. Lungs. On the bottom is written temperature mode-50 + 200, made of silicone, BPA free-food plastic, I hope that not only written. There are no complaints about the quality. The spout has a white button, pressing which the bottle is filled with air or descending it. Drink-tilt the bottle and press on her body. Without this, the water does not leak. In the road convenient
Very well done. Super
happy with the item, received quick even though no tracking. package came damaged, but inside everything was good. follow the instructions included to remove smell and it works. no smell now. recommend the product and store.
Very fast shipping. Arrived in only 15 days to Spain. Good quality. Has a bit of smell but there are instructions on how to wash it (although difficult to read).
Perfect product, was very satisfied with the quality. Features rubber seal and the silicone is BPA free. Seller sent quickly. Recommend the product and the store.
As described, very good!
Looks like on picture. Thanks!
excellent quality, i am super glad
Now i know where to find a online. thanks to the store!
Cool bottle, non-spill. Class!
Good, quality bottle.
I liked everything, Super!!!
Excellent quality bottle. I recommend.