Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not tested yet, but looks great, thanks!
It came quickly. Good thing i recommend taking and the store. At first i could not understand, and then it was not difficult to understand. We have to take...
Delivery of the Week 2-3 to the ECB. I order 2 hours. already a child. I 've been wearing it for more than six months. the only negative-the plastic is scratched. the whole screen has already crumbled. t. k. I practically do not shoot. waterproof. deviation of course is in the testimony. but not critical. charging for 5-7 days is enough.
Order made 11.11 came 04. 12.all tracked.
Buying in this store was a decision of the month :)
the quality of is great for the price
amazing quality, will be ordering more! Thank you!
fabulous product quality
Take a second time. The goods are satisfied. Delivery to Almaty 9 days. Seller recommend. All successful and useful purchases.
The parcel came quickly, but not at that address. I have not figured out the bracelet yet. Charges quickly)))
Thank you so much I am leaving a feedback on 5 star
How about the pulse is not clear, but hell lies 100%. In principle, all the rules. Connect quickly when installing the program. You can take
The goods are satisfied. Seller recommend.
overly excited about receiving it!
Thank You Very Much! Quality of on top!
Very accurately measures the pressure. Bright screen, everything is visible in the sun. Cool thing in general.
The goods came quickly before the stated period of the watch came stuck. Immediately work perfectly. The strap holds well pleasant to the touch pressure measures like a right look. I will add a review. the store is good.
Good product. It came with good package and I like it. Recommend!
Ordered a bracelet 31.08, the parcel to moscow came 15.09. Packaging was not damaged or wrinkled. In appearance, the bracelet is cute, the accuracy of the pedometer has not yet checked. A little disappointed by the small working time from one charge (about five days). In general, for its price the option is not bad. Seller can be recommended
is so high quality!! Will buy more soon :)
I'm truly happy with the purchase, it offers good value for money
The description of the product seems correct
Very nice bracelet. And the best thing is he got here fast.