Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice! Thanks
The watch was received, went very long Finland, Moscow, Peter, Vologda, at which I made an order Tipo the fastest delivery that I bought them 2.12 and should come on their own schedule 19.12. But in the end, I got them on January 16 or 17. The track on the Ali Express site is tracked crookedly, that is, it was 19.12 on the Ali site in Russia, and on the Russian Post site it was in Finland, shorter than Ali. By the hour I will say they liked, measurements go with small errors, alerts work except SMS for some reason. I did not communicate with the store.
good quality
the delivery was very fast, faster than expected, very good! Very pleased with the term!
I love it!! really good! My first time buying and of course will buy again~ i recommend!
Waterproof is the same but feature S is good looks to
A very long time was the parcel. Finally received. We'll learn. Kind of cute. Apply through the application on the phone, there are no instructions on the Russian. Hope's understand.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
noproblems with the order, everything is fine
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Nice product and quality, looks really amazing!
good quality :) well-made
With such a discount, is just what i was looking for
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
bom
it's safe to say exceeded my expectations
Corresponds to the description
The order was not delivered on time
Everything O.K.
matches description. Made of fine material. Price is not bad.
Perfect christmas gift!
Came quickly in 3 weeks. Looks good. The heart rate measures quite accurately can be lowered but not more than 5 units. The pressure depends very much on how to measure and even calibration did not have a great effect. The upper pressure overtakes about 10 units lower by 15 but on the other hand if you know about it, you can navigate. When calibrating, you also need to catch the contact of the sensors Good Or then there is a failure. But overall positive.
The order came quickly. December 21 ordered, January 8 already received. Ordered for Mom, but for now I test myself. Changed pressure and pulse tonometer and bracelet convergence is good. Very pleased with the charger on the magnet. Very simple and convenient.
Very good quality. Fast delivery.