Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful bra only is that too small for me.
Quality is good
Excellent sports bra. I order already the 3rd time. The size corresponds to the description. It is convenient that you can easily pull out the cups if you do not need them.
-Okay
Cool quality. I was very pleased.
At OG 104 and breast size 4 approached, but the cups of course had to be removed, for a large size, they are there for nothing, pleasant to the body top, it stretches well, but it keeps the chest very weak. I will wear on fitness only under a T-shirt, a T-shirt, otherwise I think when jumping, everything can fly out.))
thanks
Everything came quickly, thank you
The order went exactly 2 weeks to Mo, the track was tracked all the way. Top cool, everything is done neatly and qualitatively, the seams are even, the threads do not stick out, there is no foreign smell. On og105 OPG 95 sat perfectly. Fully corresponds to the description and photo. C With the store did not communicate-there was no need. I recommend both the seller and the goods.
Good products, came just in time, but no tracking number
The order is delivered quickly. all like it. be careful with the size
Just super. I ordered my mother, she really liked him
Excellent quality
It's just like it puts in the photo and description
That's how to write accurate was a description or not, if the goods are not in 90 days. He left China and disappeared. The money was returned. I did not communicate with the store.
The goods did not come, but the money was returned
Chest badly holds
Delivery is super. Quality is super. Seller recommend!
The quality is good, all the seams are even, the threads do not stick out. Synthetic fabric, dense, but for its money will go. At the expense of elasticity, it does not stretch so much.
The goods exactly as in the description, waited for 80 days
With the size guessed well, but the quality of the fabric is mildly so-so. Synthetics, and unpleasant to the body. Sorry.
Order in Ukraine came quickly, in 16 days. Delivery was tracked, it's OK. Packed goods is OK. The quality is good, it's nice to the body, the chest supports. With the size is not guessed, already ordered another one is just a little more. Thanks to the store, I recommend.
Goods quality! Delivery to the Orenburg region 16 days! Ordered on sale 11.11
Delivery just over a month. Approached clearly in size! The quality is excellent! The store quickly processed the order and sent! Thank him for what!
Quite comfortable, looks even better than I expected. The lining can be pulled out