Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fit Gurus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
happy with the purchase of ! a great deal
Great quality product! The communication with the store was very good, I recommend!!!
Such a low cost is a good buy, i liked the store a lot
really awesome, totally worth what i paid for it
Both shipment and quality are astonishing. Exactly what I've been looking for.
man, i love it
of good quality for such money
that's a bargain! looks perfectly
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
is of an excellent quality, just as expected
came quite fast. Love it!
I think it is a good price for . happy with the service!
arrived in excellent condition. good quality. thanks to store. would advise.
this store offers the lowest price for , loved it
This purchase was more than successdul. Really satisfied with the
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-)
The goods are unfortunately not delivered, returned the payment. But I think the store is not to blame, because I order the second time and the first order was received and was very satisfied, the quality is excellent! Therefore, the seller of good luck in business and all the benefits!
The parcel was lost in the expanses of the Russian Post. Alik returned money To the store-there are no questions, sent everything quickly.
I already ordered such a knee, I really liked it. Perfectly fixes the leg, not too hard. Unfortunately this time I ordered it again-already for a relative, but he did not come. The store returned the money, so I leave 5 stars.
very tight good!
The goods are satisfied
The goods are of good quality. In fact, the same is less and less. I ordered on a dimensional grid-but it seems to me a little tight, although nothing is pulling. I did not communicate with the store. In connection with the New Year holidays in China, the Post Office combined a bunch of parcels into one order and sent all parcels with one order, because of which the track number changed, but on the other hand it's better, because most parcels received at a time.
I write out for the third time, above all praise. I recommend.
All well order received on time
Value product, Very good store.